1. Bookings & payment
A booking is confirmed when we send written confirmation and take your card pre-authorisation or deposit. Day rates are per 24 hours from delivery or collection. Multi-day discounts apply automatically at checkout.
2. Deposits & ID
Private hirers provide photo ID and a card pre-authorisation. Trade accounts with two completed hires can apply for 30-day terms. Pre-authorisations are released within 5 working days of clean return.
3. Damage, loss & insurance
Accidental damage is covered by the waiver included in every rate. Loss, theft, water and fire damage are charged at repair or replacement cost. Hirers are responsible for securing kit overnight in locked vehicles or rooms.
4. Delivery & collection
Owner Super Deliver covers ground-floor placement within our delivery area; stairs, lifts and long carries may carry a labour surcharge quoted in advance. Self Pick-up is free from Roseville during opening hours.
5. Cancellations
Cancel more than 7 days out for a full refund of deposits. Within 7 days we retain 25%, within 48 hours 50%. Same-day cancellations are charged in full, but one free date move is allowed per booking.
6. On-site failure promise
If hired kit fails through no fault of yours, we swap it same-day where possible. If we cannot, that item's hire charge is refunded and consequential losses are limited to the hire value paid.
Questions about these terms? Contact the hire desk — we answer fast.