Hire FAQ's

Most hires need no cash deposit — we take a card pre-authorisation instead, released when kit comes back clean. Large festival rigs may need 20% upfront, which comes off your final invoice.

Choose Owner Super Deliver and our crew brings, rigs and line-checks everything, then collects the next working day. Prefer Self Pick-up? Collect free from Roseville, Mon–Sat 9am–7pm, with a full demo before you leave.

Call the emergency hire line and we dispatch a same-day swap anywhere in our delivery area. If we cannot fix it fast, that item's hire is refunded — it is written into every contract.

Yes. Accidental damage is covered by the waiver built into every day rate. Loss, theft and deliberate damage are charged at repair cost, so keep flight cases locked overnight.

Every hire includes free phone support and a printed setup guide. For bigger shows you can add an engineer, lighting operator or full crew at half-day rates.

Yes — days two and three are half price on most lines, and weeks run at three times the day rate. Long festival hires also unlock the Last Minute Deal: 7 days free usage on selected kit.

Usually, yes — one call or email before 5pm and we extend at the standard extra-day rate, provided the kit is not booked out the next morning.